FAQs
Welcome to Ten Carats Limited
By accessing or purchasing from https://tencaratsjewelry.com/, you agree to be bound by the following Terms and Conditions.
Please read them carefully before using our website or placing an order.
1. Company Information
This website is operated by Ten Carats Limited, a company registered in Hong Kong.
Registered Address: Hong Kong SAR
Email: info@tencaratsjewelry.com
2. Use of the Website
By accessing this website, you represent that you are at least the age of majority in your country or region.
You agree not to misuse our website, interfere with its operation, or attempt unauthorized access.
3. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate.
However, slight variations in color, size, or appearance may occur due to photography and screen differences.
All jewelry is described to the best of our knowledge, and measurements are approximate.
4. Orders and Acceptance
All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.
Once an order is confirmed, you will receive an email with order details and shipping information.
5. Payment Methods
We accept the following payment methods:
DANA
Visa
Mastercard
American Express
JCB
Google Pay
Apple Pay
Touch ’n Go
All payments are securely processed. Prices are listed in USD unless stated otherwise.
You are responsible for any applicable currency conversion or bank fees.
6. Shipping and Delivery
We offer worldwide shipping.
Orders are typically processed and shipped within 1–3 business days.
Delivery times may vary based on location, customs clearance, or courier delays.
Ten Carats Limited is not responsible for customs duties, taxes, or import charges.
7. Returns and Refunds
We want you to love your jewelry.
If for any reason you are not satisfied, you may return your purchase within 30 days of receiving it.
Return conditions:
Items must be unused, undamaged, and in original packaging.
Customized or engraved items are non-refundable.
Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
To request a return, please contact us at info@tencaratsjewelry.com before sending your item back.
8. Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of Ten Carats Limited.
You may not reproduce, distribute, or use any materials without our written consent.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
In any event, our total liability shall not exceed the amount paid for the purchased item.
10. Privacy and Security
We value your privacy.
Personal information collected during checkout is used only to process your order and improve our services.
Please refer to our separate Privacy Policy for full details.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
12. Contact Us
If you have any questions about these Terms, please contact us at:
📧 info@tencaratsjewelry.com
🌐 https://tencaratsjewelry.com/
